Privacy Policy

Terra Homes Plus Trading and Contracting ("Terra Homes Plus", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us through this website. This policy explains what information we collect, why we collect it, how it is used, and the choices and rights available to you.

Information We Collect

We collect information that you provide directly to us, including:

• Contact form submissions: your name, email address, phone number, department, subject, and message.
• Quotation requests: your full name, company name, telephone and WhatsApp numbers, email address, preferred contact method, details about the requested service and project, project location, approximate budget range, preferred start date, project description, and any files you choose to attach.
• Cookie preferences and marketing consent: your choices when interacting with our cookie consent banner, and whether you opt in to receive marketing communications.

We also automatically collect limited technical information when you browse our website, such as your IP address, browser and device type, and the pages you visit, mainly through cookies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and quotation requests;
• Prepare and follow up on proposals and quotations for our construction, fit-out, and trading services;
• Communicate with you by phone, WhatsApp, or email regarding your request;
• Send marketing updates, where you have given your consent to receive them;
• Understand how visitors use our website, so we can improve its content and performance;
• Detect and prevent spam, fraud, and misuse of our forms; and
• Comply with our legal and regulatory obligations.

Legal Basis for Processing

We process your personal data on the basis of your consent (for example, when you submit a form or accept optional cookies), to take steps at your request prior to entering into a contract (for example, preparing a quotation), and to pursue our legitimate business interests in operating and improving our website, provided these interests do not override your rights.

How We Share Your Information

We do not sell your personal data. We may share information with trusted service providers who support our operations — such as website hosting, email delivery, and analytics providers — solely to the extent needed to provide their services to us, and under appropriate confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal data submitted through our forms for as long as necessary to respond to your enquiry, manage our client relationship, and meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

Data Security

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. File attachments submitted with quotation requests are stored securely and are only accessible to authorized staff.

Your Rights

Under Qatar's Law No. 13 of 2016 on Protection of Personal Data Privacy, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and services are directed at businesses and individuals seeking construction, fit-out, or trading services, and are not intended for children. We do not knowingly collect personal data from children.

Third-Party Links

Our website may contain links to third-party sites, such as Google Maps or our social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective policies.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Us

If you have any questions about this policy or how we handle your personal data, please reach out through our Contact page.